Refund Policy
Effective Date: August 7, 2026
Thank you for your purchase.
Outside In Studio primarily offers digital products delivered electronically, as well as select services such as mentorship sessions. Due to the nature of digital products, all digital product sales are final and non-refundable once the product has been delivered or made available for download.
Nothing in this Refund Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
1. Digital Products
Refunds will not be provided for digital products purchased by mistake, changes of mind, or where a customer determines after purchase that a product is not suitable for their particular needs, preferences, software, equipment, or workflow.
Before purchasing, customers are responsible for reviewing the applicable product description, compatibility information, and other available product details.
2. Technical Problems
If you experience a problem accessing or downloading a purchased digital product, please contact us at hello@outsideinstudio.com.
We will make reasonable efforts to resolve the issue, including providing a replacement file, correcting a technical problem, or otherwise restoring access to the purchased product.
3. Mentorship Sessions
Mentorship sessions may be cancelled within 48 hours of purchase for a refund, provided the session has not already taken place and is not scheduled to take place within 48 hours of the cancellation request. A 5% processing fee will be deducted from the refund.
To request a cancellation, contact hello@outsideinstudio.com.
Once a mentorship session has been scheduled, it is considered a set appointment. If necessary, you may request to reschedule with at least 48 hours’ advance notice, subject to availability.
Rescheduling requests made less than 48 hours before the scheduled session and missed sessions are non-refundable and may require the purchase of a new session.
Once a mentorship session has taken place, the service is considered fulfilled and is not eligible for a refund.
4. Product- and Service-Specific Terms
Certain products or services may have additional refund, cancellation, rescheduling, or delivery terms stated on their individual product, service, or booking pages.
Where specific terms are provided, those terms will apply to the relevant product or service in addition to this Refund Policy.
5. Consumer Rights
Nothing in this Refund Policy is intended to waive, restrict, or limit any statutory rights or remedies that apply to you under applicable consumer protection laws.
Where applicable law provides a right to a refund, cancellation, replacement, repair, or other remedy, we will honour that right.
6. Contact
If you have a question about a purchase or believe you may be entitled to a refund or other remedy, please contact:
Outside In Studio
Toronto, Ontario, Canada
hello@outsideinstudio.com